Last updated: January 2026
At Eliviora, we want you to feel confident and satisfied with your purchase. Please read our
Return & Exchange Policy carefully before placing an order.
Return Window
- Returns or exchange requests must be made within 7 days of receiving your order.
- Requests made after this period will not be accepted.
Eligible Items
To qualify for a return or exchange, items must:
- Be unused and unworn
- Have original tags attached
- Be in original packaging
- Be in the same condition as received
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or discounted items
- Any item that shows signs of wear, washing, or damage caused by the customer
Exchange & Refund Policy
- Exchanges are allowed for eligible items, subject to product availability.
- Refunds are only granted in exceptional cases, such as damaged or incorrect
items received.
- For Cash on Delivery orders, approved refunds will be processed via a suitable
method communicated to the customer.
Return Shipping Charges
- If your return or exchange meets all eligibility conditions, Eliviora will cover the
return shipping cost.
- If the return does not meet the stated conditions, the customer will be
responsible for return shipping charges.
International Orders
- International orders are not eligible for returns or exchanges.
- Please review product details carefully before placing an international order.
How to Request a Return or Exchange
- Contact us within 7 days of delivery through the contact details provided on our
website.
- Share your order number and clear details of the issue.
- Our team will guide you through the next steps.
Final Decision
Eliviora reserves the right to accept or reject any return or exchange request after reviewing
the item condition.
For any questions regarding this policy, please contact us through our official support
channels listed on the website.