Last updated: January 2026

At Eliviora, we want you to feel confident and satisfied with your purchase. Please read our

Return & Exchange Policy carefully before placing an order.

Return Window

  • Returns or exchange requests must be made within 7 days of receiving your order.
  • Requests made after this period will not be accepted.

Eligible Items

To qualify for a return or exchange, items must:

  • Be unused and unworn
  • Have original tags attached
  • Be in original packaging
  • Be in the same condition as received

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or discounted items
  • Any item that shows signs of wear, washing, or damage caused by the customer

Exchange & Refund Policy

  • Exchanges are allowed for eligible items, subject to product availability.
  • Refunds are only granted in exceptional cases, such as damaged or incorrect

items received.

  • For Cash on Delivery orders, approved refunds will be processed via a suitable

method communicated to the customer.

Return Shipping Charges

  • If your return or exchange meets all eligibility conditions, Eliviora will cover the

return shipping cost.

  • If the return does not meet the stated conditions, the customer will be

responsible for return shipping charges.

International Orders

  • International orders are not eligible for returns or exchanges.
  • Please review product details carefully before placing an international order.

How to Request a Return or Exchange

  • Contact us within 7 days of delivery through the contact details provided on our

website.

  • Share your order number and clear details of the issue.
  • Our team will guide you through the next steps.

Final Decision

Eliviora reserves the right to accept or reject any return or exchange request after reviewing

the item condition.

For any questions regarding this policy, please contact us through our official support

channels listed on the website.